DGC contact information: Difference between revisions

From Fanra's EverQuest Wiki
Jump to navigation Jump to search
m (Fanra moved page SOE contact information to DGC contact information: Changed SOE to DGC)
(→‎Game crashing: Changed email address from [email protected] to [email protected] and added more info)
 
(4 intermediate revisions by the same user not shown)
Line 1: Line 1:
[[File:SOE forum logo.png|right]]
[[File:Daybreak-logo.jpg|right]]
Here are some ways to '''contact SOE''' about various issues.
Here are some ways to '''contact Daybreak Game Company (DGC)''' about various issues.


== EverQuest forum ==
== EverQuest forum ==
* [http://forums.station.sony.com/eq Official EQ forum]
* [http://forums.daybreakgames.com/eq Official EQ forum]
{{Cquote|If the moderators incorrectly delete a posting you need to forward it on to the forum admin ('''[email protected]''') rather than post about it. I happen to be the forum admin here at SOE, and I'll work with our moderators to correct any mistakes. If you post about it and don't email us, we don't know and can't fix it.||| [http://forums.station.sony.com/eq/index.php?threads/no-more-chaser-items-please-and-heres-why.203902/page-3#post-3000403 Piestro, SOE Community Relations]}}
 
If you have an issue or question with forum administration, you should start a conversation (private message) with the community manager for that game via the forums. If someone is banned and they can't send a private message to the community manager, they can create a second forum account in order to send the private message.


== Game crashing ==
== Game crashing ==
To report crashing issues to SOE, before restarting the game go to the Logs folder in your EverQuest folder and copy the debug.dmp and dbg.txt files to somewhere. Then send those files to '''equserclient@soe.sony.com''' with as much information about the crash as you can think of.  
To report crashing issues to Daybreak, before restarting the game go to the Logs folder in your EverQuest folder and copy the '''debug.dmp''' and '''dbg.txt''' files to somewhere. Note that by default Windows will hide the '''.dmp''' and '''.txt''' part of the file names, you just might see '''debug''' and '''dbg''' as the file names. There also might be no '''debug.dmp''' file at all. Send those files to [email protected] with as much information about the crash as you can think of.


== LaunchPad ==
== LaunchPad ==
* [http://forums.station.sony.com/station/forums/show.m?forum_id=200 Feedback forum for LaunchPad]
* [http://forums.station.sony.com/station/forums/show.m?forum_id=200 Feedback forum for LaunchPad] - Link dead


[[Category:EverQuest]]
[[Category:EverQuest]]

Latest revision as of 16:31, 27 June 2022

Here are some ways to contact Daybreak Game Company (DGC) about various issues.

EverQuest forum[edit | edit source]

If you have an issue or question with forum administration, you should start a conversation (private message) with the community manager for that game via the forums. If someone is banned and they can't send a private message to the community manager, they can create a second forum account in order to send the private message.

Game crashing[edit | edit source]

To report crashing issues to Daybreak, before restarting the game go to the Logs folder in your EverQuest folder and copy the debug.dmp and dbg.txt files to somewhere. Note that by default Windows will hide the .dmp and .txt part of the file names, you just might see debug and dbg as the file names. There also might be no debug.dmp file at all. Send those files to [email protected] with as much information about the crash as you can think of.

LaunchPad[edit | edit source]